![]() ![]() This policy is in addition to and does not affect your Statutory Rights. Where an item was purchased by Credit/Debit card then any refund must be made on the same Credit/Debit Card Any faulty goods returned showing wear and which cannot be reasonably repaired may have an amount deducted from the refund or credit noteĦ. Where a fault or the cause of the fault is not apparent to our staff we reserve the right to send the item for testing before deciding on any action to be takenĥ. ![]() Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair, or replacement or refunded at the Managers discretion.Ĥ. Please note this may require KONG Running to order that item in.ģ. Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by proof of purchase will be exchanged for an identical item or refunded. Any unused and unworn items, with the exception of items ordered specially and items sold as “shop soiled” or reduced, can be exchanged or refunded within 30 days of purchase.Ģ. If a product is returned and does not meet all of the above criteria KONG Adventure holds the right not to process the refund/return/exchange In addition to the above criteria, the following conditions must also be met Items bought from our High-Street Storeġ. This can be done by bring in to our High-Street Store or by posting. The item must be assessed by a KONG Running member of staff.No action will be taken if the fault has occurred due to miss use of the product The Fault must have been caused during “normal use” for the item.KONG Adventure reserves the right to charge a customer a cleaning fee of £5 if an item is return dirty. The faulty item must be returned to KONG Running Clean and Dry.If an item develops a fault the following criteria must also be met. Returned with the original Receipt/Packing Slip.Be complete, with any additional accessories or stickers supplied returned as well.They must have all the original packaging, labelling and tags.All Items must be returned in a new and unused condition. ![]() If you wish to return or exchange an item that you have purchased online or at our High-Street Store all items must first meet the following criteria, in addition to other conditions outlined below. We strongly recommend you use suitable packaging to ensure their safe transit, and use a recorded/insured delivery service, as we will not be held responsible for returned goods lost or damaged in transit. Returns, Kong Running, Heads Road, Keswick, Cumbria, CA12 5EZ Please bring the product(s) to our High Street Store on Heads Rd, Keswick along with the receipt.īy either filling in the returns form or putting a covering note in with your name, order number and course of action requested. Return, Exchanges and refunds requests can be initiated by one of the following two options: The carabiners on DMM quickdraws are differentiated by color, allowing you to consistently use the same end for either protection or ropes.CONDITIONS FOR RETURNING, EXCHANGE OR REFUNDING PRODUCTS This is achieved through hot forging, a process which allows metal to be made into complex shapes that improve functionality.Ĭontrasting carabiner colors identify rope and gear ends of quickdrawĬontact with wires and bolts can mark a carabiner with sharp edges that might be harmful to ropes. I-Beam construction techniques allow carabiners to be lighter without compromising strength. I-Beam carabiner construction gives optimum strength to weight ratio They are less likely to freeze and clog with ice than solid gate carabiners, making them ideal for winter and alpine climbing. Wire gates are the lightest gate type available, and are appropriate for trad, alpine and winter climbing, where minimal weight is desirable. The notches on these carabiners are as small as possible while remaining functional, reducing the chance of them snagging on other equipment. Small gate notches reduce snagging on equipmentĬarabiners with wire gates need a gate notch to achieve their full strength rating. These quickdraws are suitable for alpine climbing, trad on-sighting, and any other scenario where minimum weight is desirable. Super-light carabiners are mounted on Dynatec to create quickdraws that minimize weight. ![]()
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